Accessibility Statement
What This Is About
We’re glad you’re using our online shop. We care about making sure that everyone can access and experience our website with as few barriers as possible. On this page, you’ll find:
- An overview of what we offer and how to use it
- Information about the accessibility measures we’ve taken
- A way to report barriers
- Details about the authority responsible for monitoring accessibility
Our Offering
Our online shop sells physical products. You can browse items, add them to your cart, and complete your purchase directly online.
Here’s how our site is structured:
- The top navigation menu provides access to all product categories.
- Each product page includes key features, shipping information, and prices.
- The cart shows your selected items and lets you complete the purchase.
- At the bottom of the page, you'll find links to the legal notice, terms and conditions, shipping details, and other services.
Usage and Navigation
Website Operation
All buttons are clearly labeled and easy to use.
- The homepage displays a curated product selection.
- Categories can be accessed directly.
- Each product page provides complete details and purchase options.
Shopping Cart and Checkout Process
- You can add products in your desired quantity to the cart.
- Quantities can be adjusted or items removed at any time.
- To place an order, enter your contact and shipping information.
- You choose your preferred shipping and payment method.
- The order is only finalized once you actively click the “Place Order” button.
- You can cancel the checkout process at any time or return via your browser.
- For online payments, you will be securely redirected to the payment service provider.
Legal Requirements
We are legally required to make our online shop accessible. The basis for this is the Accessibility Strengthening Act (BFSG).
We follow the European standard EN 301 549, which is based on the WCAG 2.1 Level AA guidelines.
This means:
- Content should be presented clearly and understandably.
- All features must be accessible via keyboard.
- Information must be easy to follow and unambiguous.
- Content must remain compatible with various assistive technologies.
Our Accessibility Measures
To ensure barrier-free access, we have implemented the following:
- Alternative text for images so screen readers can describe content
- Adjustable font sizes for better readability
- Customizable contrast settings for different visual needs
- Full usability via both mouse and keyboard
- Cross-browser compatibility for consistent experience
- Ongoing HTML code reviews to maintain accessibility
- Sufficient letter spacing for improved legibility
- Responsive design for all screen sizes
- Scalable content that remains clear when zoomed
- High color contrast for better visibility
- We are continuously working to improve these features.
Your Feedback
Accessibility is important to us. If you encounter any barriers while using our website or need assistance, feel free to contact us:
By mail:
Cool Stuff Trading GmbH
Erdmannstr. 12
10827 Berlin, Germany
By email:
service@tomrockets.com
Subject: “Accessibility”
We will address your concern as quickly as possible.
Supervisory Authority
The following central authority is responsible for monitoring accessibility in Germany – including for our location in Berlin:
Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF)
c/o Ministry of Labor, Social Affairs, Health, and Equality of Saxony-Anhalt
P.O. Box 39 11 55
39135 Magdeburg, Germany
Email: MLBF@ms.sachsen-anhalt.de
Phone: +49 (0)391 567 4530
Arbitration Board
If an issue cannot be resolved directly with us, you may contact the BGG Arbitration Board. This service is free of charge and helps mediate a suitable solution.
Arbitration Board under the German Equal Opportunities for Persons with Disabilities Act (BGG)
Phone: +49 (0)30 18527-2805
Email: info@schlichtungsstelle-bgg.de
Website: www.schlichtungsstelle-bgg.de