Our FAQ - Questions about your order
Can I only order online at Hot Candy
Yes, the easiest and most convenient way for our customers to order is online. As soon as we obtain your order, you will receive an order confirmation by email from us.
Please note that we need a valid email address from you (raus) to process your order.
Can I order specific items from you that are not listed on your website?
Yes, you can also ask for specific items that we have not listed in our shop. Simply leave us a message with your request by using
our contact form, specifying what you are currently looking for.
Did my order go through?
If you have placed an online order, you will receive confirmation by email in the next few minutes.
If you have not received an order confirmation from us, please check your SPAM folder first to see whether the confirmation can
be found there. If this is not the case, please contact our customer service, we will take care of your request immediately.
Did you receive my order?
If you have placed an online order, you will receive a confirmation by email in the next few minutes.
If you have not received an order confirmation from us, please check your SPAM folder first to see whether the confirmation can be found there.
If this is not the case, please contact our customer service here, we will take care of your request immediately.
Kann ich meine Bestellung noch ändern / stornieren?
We will do our best to change your order as long as it has not yet been dispatched. A change is unfortunately no longer possible after the order has been shipped out.
You are welcome to contact our customer service and we will process / cancel your order manually.
Wenn ein Artikel ausverkauft ist, kann ich diesen vorbestellen?
We try to plan our stocks as well as possible, but it can happen that one or the other article is unfortunately out of stock.
If this is the case, you can use the "Email me" - function in our shop to be informed by email as soon as the item is available again.
⚠ PLEASE NOTE: In order to be able to use the function, you have to be logged in with a customer account. Registration takes less than two minutes and you will then receive loyalty points for future orders.