Our FAQ - Shipping & delivery
When will I get my package?
As soon as we have received your order, and it has been paid, we will process it as soon as possible.
It usually takes between 24 and 48 hours for your package to be delivered. Deliveries to other European countries outside Germany have an approximate shipping time of 2 to 4 days.
You will always receive our shipments in neutral and discreet packaging. Not revealing the type of content it contains.
Can I have it delivered to a packing station, post office or poste restante?
Unfortunately, we cannot deliver to PO Box or poste rest ante addresses, as our transport service providers do not support this for consumer shipping.
Alternatively, we can offer you shippings to DHL Packstations.
Would you like to have your package delivered to a packing station near you? Then register at DHL free of charge to use DHL Packstation.
Which countries do you deliver to?
Currently we ship to the following countries:
Belgium
Bulgaria
Denmark
Germany
Estonia
Finland
France
Greece
Ireland
Italy
Croatia
Latvia
Lithuania
Luxembourg
Austria
Poland
Portugal
Sweden
Slovakia
Slovenia
Spain
Czech Republic
Hungary
United Kingdom
Can I have delivered my order to a different shipping address?
We are happy to deliver your order to the address of your choice.
When ordering, you can give a different address, e.g. to your company or to a DHL Packstation.
Where is my package?
For shipments where this is possible, we will automatically provide with an email that includes a link for shipment tracking as soon
as your order has been shipped.
If you have created a customer account with us, you can also view the tracking link at any time in your orders in the customer account.